Because all of our products are perishable foods, they cannot be returned. However, some exceptions may apply, such as a damaged product or receiving the wrong product per your order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some
processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at sales@demexumfrenchchocolate.com
Shipping
To return your product, you should mail your product to: 6275 University Drive Suite 37-358 Huntsville, Alabama
35806-1776
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
